Shipping Information

Shipping Services and Prices

• We use FedEx for rapid World-Wide deliveries.
• In the EU we also use GLS and DPD.
• We don't use slow budget services or send items with inadequate protection.

Europe & UK

We have options for deliveries to all European countries.

All of our deliveries to European Countries are made by the above-named carriers and allocated based on the destination and the size of the order. The tracking details will be emailed to you at the time of despatch.

Worldwide

We have been exporting parts worldwide for over 20 years and we have gained an excellent reputation for the speed and efficiency of our service.

We are partnered with Shopify, a third party service acting as your seller on record, enabling you to buy and ship your AWD.tech products to over 100 countries.

Please note, the local import customs clearance or storage charges are not included in the prices and must be paid for by the consignee. 

Deliveries

As soon as your order has been shipped, the carrier will email you a confirmation which will include the parcel tracking number and the web address where you can track your parcel. You may also receive text message updates.

The estimated delivery times shown relate to 'Business Days' from dispatch and exclude weekends and bank holidays. All delivery times are guides, we do not give guarantees on behalf of our couriers. Please note that the delivery driver may need assistance to unload large/heavy items and also please advise us if you would like to discuss any special delivery arrangements. 

Please check your parcels

When you sign for a parcel being delivered, please inspect it carefully. If it has been damaged in transit or if looks as if it has been tampered with or re-packaged, you can mark the delivery note 'Parcel Damaged', before signing, or even refuse delivery in serious cases.

Each part is visually checked for condition before leaving our premises. However, we are reliant upon considerate handling by our carriers.

Some deliveries involve more than one parcel - please check that they have all been received and that you have signed for the correct quantity.

We must be advised within 48 hours of delivery of any shortages or damaged goods or parcels.

Loss In Transit

If your parcel does not arrive, we need to establish a claim with the carrier concerned before we are able to send a replacement consignment. This can be a lengthy process, and if your part is needed urgently, a second order can be paid for to save time. We will then refund your first order as soon as the carrier accepts liability.