Política de reembolso

Last Updated: July 2026

This Return & Refund Policy applies to purchases made through AWD.TECH.

Nothing in this Policy limits or excludes mandatory consumer rights provided by applicable law.

For the purposes of this Policy, "AWD.TECH", "AWD", "we", "us" and "our" refer to MB Optima Solutio.

1. SCOPE

This Policy governs:

consumer withdrawal requests;
product returns;
refund processing.

This Policy does not govern:

warranty claims;
technical defect claims;
shipping damage claims;
core return programs.

Such matters are addressed separately under the Warranty & Technical Claims Policy and Shipping Policy.

2. CONSUMER RIGHT OF WITHDRAWAL

Consumers residing in jurisdictions where statutory withdrawal rights apply may withdraw from their purchase within the period provided by applicable law.

The withdrawal period generally begins on the day the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the Product.

Nothing in this Policy affects mandatory statutory consumer rights.

Business Customers do not benefit from statutory consumer withdrawal rights.

3. HOW TO EXERCISE WITHDRAWAL RIGHTS

Consumers may exercise their right of withdrawal by providing an unequivocal statement of their decision to withdraw from the purchase.

Withdrawal requests may be submitted:

through the return request functionality available in the customer account where available;
by email to [email protected].

Where the online return request functionality is available, AWD.TECH recommends using it for faster processing.

To meet the withdrawal deadline, it is sufficient for the consumer to communicate the decision to withdraw before the withdrawal period expires.

Submission of a withdrawal request does not automatically result in approval of a refund.

Returned Products remain subject to inspection upon receipt.

4. RETURN AUTHORISATION

AWD.TECH may provide return instructions, return addresses and return reference information necessary for efficient processing.

Customers should not return Products to addresses other than those designated by AWD.TECH.

AWD.TECH may refuse responsibility for returns sent to incorrect destinations.

5. RETURN CONDITIONS

Returned Products should:

correspond to the original Order;
be adequately packaged;
include all accessories and components originally supplied;
include all identification markings and serial numbers where applicable;
include original packaging where available.

Customers are responsible for ensuring Products are adequately protected against transport damage during return transit.

Customers should retain proof of shipment and delivery until the return process has been completed.

6. ORIGINAL PACKAGING

Original packaging may form part of the value of a Product.

Damage to, alteration of, labelling of, writing on, taping of, or absence of original packaging may reduce the resale value of a Product.

AWD.TECH reserves the right to reduce any refund to reflect any resulting reduction in value.

This is particularly relevant for:

OEM products;
Genuine branded products;
supplier-branded products;
Products supplied in manufacturer-specific packaging.

7. DIMINISHED VALUE

Consumers are liable for any reduction in the value of returned Products resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Products.

AWD.TECH reserves the right to reduce any refund to reflect such reduction in value.

Assessment may include consideration of:

installation marks;
handling damage;
missing components;
contamination;
programming or coding status;
packaging condition;
resale condition;
transport damage occurring during return transit.

8. INSTALLED OR USED PRODUCTS

Installation, operation or use of automotive components frequently results in a substantial reduction in value.

Products may experience substantial or complete loss of refundable value where they have:

been installed;
been operated;
been adapted;
been calibrated;
been programmed;
been coded;
been commissioned;
been exposed to lubricants;
been exposed to fuels;
been exposed to coolants;
been exposed to operating conditions.

Examples may include:

bearings;
clutch components;
friction materials;
transmission components;
transfer case components;
differentials;
actuators;
servomotors;
electronic modules.

Any refund may be reduced accordingly.

9. SOFTWARE-DEPENDENT PRODUCTS

Certain Products require:

coding;
programming;
adaptation;
calibration;
commissioning;
parameterisation.

Certain Products may become permanently associated with a specific vehicle following such procedures.

Once programming, coding, adaptation or commissioning has occurred, the Product may experience substantial or complete loss of refundable value.

Any refund may be reduced accordingly.

10. NON-RETURNABLE GOODS

To the extent permitted by applicable law, the following Products may not be eligible for return once supplied, opened, activated, installed or otherwise used:

custom-made Products;
specially ordered Products;
Products manufactured to customer specifications;
Products clearly personalised for a specific customer.

Nothing in this section affects mandatory statutory rights.

11. RETURN SHIPPING

Unless otherwise required by applicable law, the customer bears the direct cost of returning Products.

Customers are responsible for selecting an appropriate carrier and packaging method.

AWD.TECH is not responsible for loss or damage occurring during return transit.

Where a returned Product is damaged due to inadequate packaging during return transit, AWD.TECH may reduce or refuse a refund to reflect the resulting loss in value.

12. SHIPPING DAMAGE

Customers should inspect shipments upon delivery.

Where packaging shows signs of:

impact damage;
crushing;
water damage;
tampering;
other visible damage,

customers should record the issue with the carrier and retain supporting evidence.

Where Products appear visibly damaged, customers should refuse delivery where reasonably possible and indicate the reason for refusal to the carrier.

Any concealed transport damage should be reported to AWD.TECH without undue delay and, where possible, within three (3) calendar days of delivery.

Customers should retain:

packaging;
labels;
pallet materials;
shipping documentation

pending investigation of the claim.

13. RETURN DEADLINES

Following communication of a valid withdrawal request, the consumer must send back the Product without undue delay and in any event no later than fourteen (14) days from the date on which the withdrawal request was communicated to AWD.TECH.

The deadline is met if the Product is dispatched before the expiration of the fourteen-day period.

14. REFUND PROCESSING

Approved refunds will be made using the original payment method unless otherwise agreed or required by law.

AWD.TECH may withhold reimbursement until:

returned Products have been received; or
satisfactory evidence of return has been provided,

whichever occurs first.

Refunds will be processed without undue delay and in accordance with applicable law.

Where applicable, reimbursement shall include standard outbound delivery charges originally paid by the consumer.

Additional costs resulting from premium, expedited or non-standard delivery options selected by the customer may be excluded from reimbursement to the extent permitted by applicable law.

15. BUSINESS CUSTOMERS

Business Customers do not benefit from statutory consumer withdrawal rights.

Return requests from Business Customers may be accepted solely at the discretion of AWD.TECH and subject to any separately agreed commercial arrangements.

Special-order Products, custom-sourced Products and non-stock Products supplied to Business Customers are generally non-returnable unless otherwise agreed in writing.